Refund & Cancellation Policy
REFUND AND CANCELLATION POLICY
Effective Date: June 23, 2026
Physical Products
Customers may request a return within 7 days of receiving the item if:
- The item is defective
- The item is damaged upon delivery
- The wrong item was received
Returned items must:
- Be unused where applicable
- Include original packaging
- Include proof of purchase
Non-Refundable Items
The following are generally non-refundable:
- Digital products
- Downloadable content
- Software licenses
- Subscription fees already utilized
- Customized or personalized products
- Gift cards
Service Refunds
Refund requests for services will be evaluated on a case-by-case basis.
Partial refunds may be issued where work has already commenced.
Order Cancellations
Orders may be cancelled:
- Before processing or shipment
- Before commencement of service delivery
Once an order has been shipped or service delivery has commenced, cancellation may not be possible.
Refund Processing
Approved refunds are typically processed within:
- 5–10 business days for card payments
- 3–5 business days for bank transfers
- Cash refunds as approved by management